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How to Fix Not Loading Issue on Divi Builder

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“Divi Page Builder takes forever to load,” “Divi Builder not loading,” and “timeout problems” are frequently encountered issues when utilizing the Divi Page Builder. Before proceeding to the next step, it is important to ensure that you possess a legitimate Divi license. This will enable us to address the problem effectively.

Why do you need an original divi license on your divi?

There are two important factors to consider when it comes to having the original Divi license:

  1. Updates and Bug Fixes: One reason why it is crucial to have the original Divi license is to ensure that you can update to the latest version. Updates often include bug fixes, security enhancements, and new features that can address issues and improve the overall performance of your Divi website. By staying up to date, you can benefit from the latest improvements and ensure a smoother experience.
  2. Access to Pre-Designed Layout Packs: Another factor is accessing the pre-designed layout packs offered by Elegant Themes. These layout packs provide ready-made designs for different purposes, saving you time and effort in creating your website from scratch. To download and utilize these layout packs, you need a valid Divi license. Having the original license ensures that you can take full advantage of these resources and leverage the wide range of design options available.

It’s important to note that using an illegal Divi license obtained from unauthorized sources can lead to various problems. Buying an illegal license may seem like a cost-effective option initially, but it comes with significant drawbacks. Illegal licenses do not provide full access to Elegant Themes’ themes and plugins, nor do they grant you access to updates and support. This can result in compatibility issues with WordPress updates or other plugins, security vulnerabilities, and limited functionality.

If you have purchased an illegal Divi license, it is highly recommended to switch to a legal license. By doing so, you can ensure that you have full access to all features, updates, and support from Elegant Themes. You can purchase the legal version of Divi with a 10% discount for a limited time by clicking the provided link. If you don’t see the discount after clicking the link, try clearing your cookies and clicking the link again to access the discount page.

Once you have obtained a valid Divi license, we can proceed to the next stage of resolving any issues you may be experiencing.

Steps by step how to fix Divi not loading problem


Upgrade to the newest version.

Start by ensuring that you have the latest version of Divi installed. New updates often include bug fixes and improvements that can address loading issues. To update Divi, follow these steps:

  • Log in to your WordPress dashboard.
  • Navigate to the “Updates” section under the “Dashboard” menu.
  • Check for any available updates for Divi and click on the “Update Now” button if an update is available.
  • Wait for the update process to complete, and then check if the Divi Builder is loading properly.

If you don’t see any available updates, it means you are already using the latest version of Divi.

Clear cookies and cache on your browser (after each update)

Caching can significantly improve website loading speed by storing resources in the browser, reducing the time required to load each element. However, it can also be a potential cause of issues with the Divi page builder. To address this, you can clear the cookies and cache of your browser by following these steps:

  1. Open your web browser (e.g., Chrome, Firefox, Safari).
  2. Access the browser’s options menu, usually represented by three vertical dots or horizontal lines.
  3. Look for the “Settings” or “Preferences” option and click on it.
  4. Within the settings menu, find the section related to privacy, browsing data, or security.
  5. Look for the option labeled “Clear browsing data,” “Clear cache,” or similar.
  6. Select the appropriate options, such as “Cookies and other site data” and “Cached images and files.”
  7. Choose the time range for which you want to clear the data (e.g., “Last hour,” “Last 24 hours,” “All time”).
  8. Click on the “Clear” or “Delete” button to initiate the clearing process.
  9. Wait for the process to complete, which may take a few moments depending on the amount of data to be cleared.
  10. Once cleared, close and reopen your browser to ensure the changes take effect.
  11. Visit your Divi page builder again and check if the loading problem has been resolved.

Clearing cookies and cache eliminates stored data that may be causing conflicts with the Divi page builder, allowing for a fresh loading experience.

On Divi Option, go and Clear Static CSS File

To address the loading problem with Divi, you can try clearing the static CSS file, clearing the caching plugin, and clearing the CDN cache. If the issue persists, clearing the cache of your Wi-Fi router can also be beneficial. Here are the steps to follow:

  1. Go to Divi Theme Options within your WordPress dashboard.
  2. Click on the “Builder” tab.
  3. Locate the “Static CSS File Generation” option.
  4. Select the “Clear” option to clear the static CSS file.

If the problem continues, proceed to the next steps:

  1. Access your caching plugin settings (e.g., WP Rocket, W3 Total Cache).
  2. Look for the option to clear the cache and click on it.
  3. If you are using a Content Delivery Network (CDN), navigate to your CDN provider’s dashboard.
  4. Find the option to clear the CDN cache and initiate the clearing process.

If you still encounter the loading problem after clearing the cache and CDN, you can try clearing the cache on your Wi-Fi router:

  1. Locate your Wi-Fi router.
  2. Find the power source and unplug it from the router.
  3. Wait for about 10-15 seconds.
  4. Plug the power source back into the router to restart it.
  5. Allow the router to boot up and establish a connection.

By following these steps, you can clear various caches that may be causing conflicts and hindering the loading of Divi. If the issue persists, you may need to explore other troubleshooting options.

Clear local memory storage

To determine if the issue with the Divi Page Builder lies in the front-end or back-end of your site, you can perform the following steps to clear your internal storage using the browser’s development tools console:

  1. Right-click anywhere on the site page.
  2. From the context menu that appears, select “Inspect” (or a similar option depending on your browser).
  3. The browser’s development tools console will open.
  4. Within the console, locate and select the “Application” tab.
  5. In the left sidebar of the Application tab, you should see a section called “Local Storage.”
  6. Expand the Local Storage section by clicking on it.
  7. A drop-down menu containing the site’s domain should appear.
  8. Right-click on the domain and click “Clear” to remove the stored data in your internal storage.

By clearing the local storage, you ensure that any cached or stored data related to the Divi Page Builder is removed. This can help resolve issues related to the builder not working correctly or experiencing timeout problems. After clearing the storage, refresh the page and test the Divi Page Builder again to see if the problem has been resolved.

Performing this step helps in troubleshooting and identifying whether the issue is related to the front-end or back-end of your site, allowing you to take further actions accordingly.

Conflict with Plugins

One of the main reasons for the Divi Page Builder not loading problem is conflicts with plugins. To troubleshoot this issue, follow these steps:

  1. Disable all plugins: Deactivate all plugins on your WordPress site to check if the issue persists. If the problem is resolved, it indicates that there was a conflict caused by one of the plugins.
  2. Enable plugins one by one: Begin enabling the plugins one by one and check the Divi Page Builder after activating each plugin. This will help identify which specific plugin is causing the conflict and preventing the page builder from loading.

Activate Safe Mode

Another effective approach is to enable Safe Mode in Divi. Here’s how:

  1. Visit the Divi support center or documentation.
  2. Look for the “Safe Mode” option and enable it.
  3. Once Safe Mode is activated, test if the issue with the Divi Page Builder loading has been resolved.

Hosting Divi

Consider finding a hosting provider that is compatible with Divi. Divi Hosting offers benefits such as automated setup of Divi, free migration, and preinstalled applications that ensure smooth functioning of Divi with no loading problems. By using a Divi-compatible hosting service, you can avoid issues related to PHP restrictions and compatibility.

Choosing the right hosting provider will provide an optimized environment for Divi, ensuring that the Divi Page Builder loads correctly without any obstacles.

By following these steps and considering Divi-compatible hosting, you can overcome the Divi Page Builder not loading problem and enjoy a seamless website building experience with Divi.


In conclusion, encountering issues with the Divi Page Builder not loading can be frustrating, but there are several steps you can take to resolve the problem. By upgrading to the latest version of Divi, clearing cache and cookies, and checking for conflicts with other plugins, you can often identify and address the root cause of the issue.

Additionally, enabling Safe Mode in Divi can help isolate the factors contributing to the problem and provide a more stable environment for troubleshooting. Exploring Divi-compatible hosting options can also ensure optimal performance and compatibility with the Page Builder.

Remember, it’s important to have a valid Divi license to access all the features and updates, as using illegal licenses can lead to complications and restrictions.

By following these guidelines and leveraging the resources available through Divi’s support center, you can overcome the challenges of the Divi Page Builder not loading and continue building stunning websites with ease.

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